pk ok Privacy Policy
Protecting your personal information on the pk ok platform is our top priority. This policy explains how we collect information, why we collect it, and what rights you have.
Why this policy matters
pk ok is an online entertainment and betting platform designed for users in Bangladesh. This privacy policy clearly explains how we handle, store, and protect the information you provide while using the platform.
By using the pk ok website or app, you are considered to have accepted the terms of this policy. This policy is an integral part of our Terms and Conditions and should be read together with that document.
1. Information We Collect
pk ok collects user information in several ways. This collection process is divided into two main categories: information you provide directly and information collected automatically.
1.1 Information You Provide Directly
This category covers information you provide yourself during registration, login, or account management. This includes:
- Full name and date of birth (for age verification)
- Email address and mobile number
- National ID card or passport details (for identity verification)
- Financial transaction details (related to bKash, Nagad, Rocket, or bank accounts)
- Username and password created by the user
1.2 Information Collected Automatically
Some information is collected automatically to improve your experience on the platform:
- IP address and device type
- Browser type and version
- Time spent on the platform and which pages are visited most
- Cookies and session data (cookie policy described separately below)
- Transaction history and betting activity logs
2. How We Use Your Information
pk ok uses your information only for specific and legitimate purposes. No information is processed without reason. Each purpose is described in detail below:
2.1 Account Management and Verification
Your information is used to create your account, keep the login process secure, and verify your age and identity. In line with applicable rules in Bangladesh, no person under the age of 21 is permitted to open an account on the platform.
2.2 Processing Financial Transactions
Financial information is used to process deposits and withdrawals via bKash, Nagad, Rocket, or bank transfer, and to prevent fraud.
2.3 Customer Support
To provide 24/7 support via live chat or email, we may need to view your account details and transaction history.
2.4 Responsible Gaming
pk ok can analyse your betting activity data to identify unusual or risky behaviour. This is an important part of our responsible gaming policy, enabling us to provide the necessary support in a timely manner.
2.5 Platform Improvement and Security
Usage data is used to identify technical issues on the platform, fix security vulnerabilities, and improve the user experience.
2.6 Notifications and Communications
Important account notifications, transaction confirmations, and promotional information (if you have given consent) are sent by email or SMS.
3. Data Storage and Security
pk ok stores user information on secure servers and maintains multiple layers of security to prevent unauthorised access.
3.1 Technical Security
- SSL (Secure Socket Layer) encryption: data exchanged between the website and servers remains encrypted
- Data encryption: stored sensitive information is kept in an encrypted state
- Firewall and intrusion detection systems are active at all times
- Regular security audits are conducted
3.2 Administrative Security
- Only authorised staff can access user information
- All staff are bound by confidentiality agreements
- Data access logs are maintained and reviewed regularly
3.3 Data Retention Period
Information is retained for as long as your account is active. Even after an account is closed, certain information may need to be kept for a defined period to comply with legal and financial regulations. Once that period has passed, the information is securely deleted.
4. Sharing Information with Third Parties
pk ok does not sell your personal information to any third party. However, in certain circumstances, some information may be shared with trusted partners:
4.1 Payment Processing Partners
Necessary information is shared with the relevant financial service providers to process transactions via bKash, Nagad, Rocket, and bank transfer. These partners handle information in accordance with their own privacy policies.
4.2 Technology Service Providers
Necessary information may be shared with hosting, analytics, and security service providers for the operation of the platform. All such providers are bound by confidentiality agreements with pk ok.
4.3 Legal Obligations
We may have a legal obligation to provide information to authorities under applicable laws in Bangladesh or by court order. In such cases, we may not be able to notify you directly.
4.4 Business Transfers
In the event of a future corporate restructuring or merger, user information may be transferred. In such cases, notice will be given in advance and you will be informed about the new policy.
5. Cookie Policy
pk ok uses cookies on its website to help improve your browsing experience. Cookies are small text files stored on your device.
5.1 Types of Cookies
- Essential cookies: Required to maintain login sessions and ensure security. These cannot be disabled.
- Functional cookies: Remember your preferences such as language and theme.
- Analytics cookies: Collect anonymous statistics to help us understand how the platform is used.
- Marketing cookies: Help display relevant advertisements (based on your consent).
5.2 Cookie Controls
You can disable or delete cookies from your browser settings. However, doing so may limit some functionality of the platform. A cookie consent option is presented the first time you visit the site.
6. User Rights
As a user of pk ok, you have the following rights over your own information:
6.1 Right of Access
You can find out at any time what information pk ok holds about you. This request can be made by email.
6.2 Right to Rectification
If your account contains incorrect information, you can request that it be corrected. This can be done through your account settings or via customer support.
6.3 Right to Request Deletion
After closing your account, you can request that your personal information be deleted. However, certain information may need to be retained for a specified period due to legal obligations.
6.4 Opting Out of Marketing Communications
If you no longer wish to receive promotional emails or SMS messages, you can stop them by using the unsubscribe link in any email or by contacting customer support.
6.5 Filing a Complaint
If you have a complaint about a breach of the privacy policy, please contact pk ok customer support first. We will endeavour to respond within 30 business days.
7. Data Relating to Minors
pk ok does not knowingly collect personal information from anyone under the age of 21. Age verification is mandatory during registration. If it becomes known that information about a minor has been collected, that information will be promptly deleted and the account will be closed.
If anyone is aware that a minor has opened an account on pk ok, please notify our customer support. Parents and guardians are encouraged to monitor their children's internet use.
8. International Data Transfers
pk ok's servers may be located in various countries. As a result, your information may be processed outside Bangladesh. Contractual safeguards are maintained to ensure adequate data protection in the countries to which information is transferred.
For international data transfers, pk ok follows security agreements and technical protection measures in line with industry-standard practices.
9. Changes to This Policy
pk ok reserves the right to update this privacy policy as needed. If any significant changes are made:
- A notification will be sent to your registered email address
- A notice will be displayed on the main page of the platform
- The update date at the top of the policy will be changed
Continued use of the platform after any changes will be considered as acceptance of the new policy. It is good practice to read this policy regularly. For more information, you can visit our FAQ page.
10. Contact Us
If you have any questions or concerns about this privacy policy, please contact pk ok customer support:
- Live chat: Log in to the platform and chat directly (available 24/7)
- Email: [email protected]
- Language: Support is available in both Bengali and English
For privacy-related requests, we may need to verify your identity. This is done solely to protect the security of your own information.